As you can imagine, we spend a lot of our time arranging for contractors to visit properties and carry out repairs. We have also noticed over the last view years that many people don't know how to carry out basic maintenance on their property themselves. If we are told by a contractor that a call out was unnecessary then we have to charge tenants for these which we don't particularly enjoy doing. So the purpose of this page is to try and help guide our tenants through some of the most common unnecessary call outs we get year after year, and also give you some more information about basic property maintenance.
"My heating and hot water aren't working, what can I do?"
A classic, by far the most common email we receive especially during the winter months. However whilst boilers are very complicated machines there are often some very simple fixes to get you up and running again.
(1) Make sure your boiler is turned on! There is an electrical switch for the boiler on the wall, make sure it is on.
(2) Is your boiler pressure low? If your boiler pressure is low this could be a reason why your heating isn't working. You may be able to re-pressurise your boiler yourself, by following the instructions in your boiler manual. We have also added some videos below for you to watch which explain this step by step.
(3) Your pressure is fine but your radiators aren't heating up. Check your thermostat is set correctly. Some of our properties (mainly the townhouses) will have a thermostat in the kitchen and a room thermostat in the ground floor hallway. The room thermostat in the hallway looks similar to this and you can turn this up to increase the temperature of your heating. The digital thermostat in your kitchen looks similar to this and it is used to control any timed settings on your heating.
(4) Your pressure is fine, your room thermostat is turned up, your digital thermostat is set correctly but your radiators still aren't heating up. If your radiator is hot at the bottom and cold at the top, this may be due to a buildup of air. The first thing you should do is bleed your radiators to remove any air that is trapped in the system. You may need to top up the boiler pressure again once you have done this. If this does not improve the heating issues then send us an email and explain you have done all of the above.
"My washing machine won't drain away the water at the end of a cycle, what should I do?"
Another very common issue we get from tenants, and more often than not it is caused by something stuck in the pump you have left in your pockets. Domestic appliance engineers are usually over £50 incl. VAT so here is a quick and helpful guide that shows you how to check if there is something stuck in your pump. Remember to search for your specific make and model though as they are all slightly different.
"We don't have any power to the property anymore, what has happened?"
There are a number of reasons that the electrical power in your property may have failed. If you have not paid your electricity bill then your supplier may have cut off your power supply to your property. There may also be a power outage in the area, check if your neighbours if they are also having an issue. The most common reason though is usually that your fuses or RCD has tripped. Follow the instructions in the video below to learn how to trace the source of a fault (if there is one) and then give us a call. If your fuse circuit breaker just needs reset then this is an easy fix.
"Is it my responsibility to change my light bulbs?"
Yes, absolutely! Unless your light bulb is in a place that you cannot access or is in a plastic casing (in a bathroom for example), then you need to replace these yourselves. There are many different kinds of bulbs so make sure you get the correct fittings, if you are unsure just compare them to the ones you have in just now. We highly recommend you buy LED bulbs if you are replacing them. You can get them fairly cheap online (do not buy them in Tesco, they are far more expensive than unbranded ones from Screwfix for example) and just look at the savings you will make compared to other bulbs!